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This month for our TCI Employee Profile, we met with our one and only Junior Systems Administrator :Michael Hall! What does Michael’s role at TCI entail? Read on to find out!
What is your role here at TCI?
I am a Junior Systems Administrator. My primary responsibility is making sure all of the infrastructure is running on a day-to-day basis. I maintain the computers and server racks, organize tech for TCI events, and collaborate with other projects as needed.
What is a regular day like for you at TCI?
My mornings are dedicated to helping the TCI staff with any tech requests. At 10:00 am, the tech team holds a standup meeting to review the previous day’s work, see if anything urgently needs attention, and discuss our intended tasks for the day. Based on those needs,I might set up equipment, improve the infrastructure, plan upcoming projects, or keep up general maintenance. For work on the servers, I’ll pair with our Systems Architect, who is based in Seattle.
How did you find TCI?
At the San Jose State University job fair. I was a couple of months away from graduating and was interested in TCI’ s mission. I initially started as an intern, but was later hired full time; this will be my third year at TCI.
How has your role evolved since you started?
My role has really done a one-eighty from when I first came to TCI. As an intern, my role was focused on desktop support – I answered the phones and tech tickets regarding hardware questions. My role has expanded so that I am more involved with servers and take part in direct decision-making roles for how we implement technology.
What aspect of TCI do you like the best?
Honestly, just the fact that I really enjoy my work – there is nothing I like more than being in front of a computer. Not only am I given a lot of freedom to make decisions about how we use technology, but I am also able to see the direct results, and it’s fantastic. The culture is great, and everyone is both really nice and dedicated to making education better, and everything done here really contributes to supporting teachers and students.
Why do you think others would want to work for TCI?
When people see what happens here and the work we do, they want to be a part of it. The mission to make a difference in education is a draw in itself, and teachers love our programs. I was lucky enough to run into a teacher while I was out with a couple of coworkers on a lunch break. She recognized the TCI logo on my shirt, and spent nearly an hour with us talking about how much she loves the program, how it has changed her teaching, and how much her students love it. It was amazing.
What do you like to do in your spare time?
I dirt bike, hike, and work on cars. I also play video games and work in my home computer lab.