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System Requirements

Internet Connection

A strong internet connection is essential to successfully use TCI subscriptions and save student work. TCI recommends a minimum download speed of:

  • 10 megabits per second connection for school use (during peak hours of usage)
  • 1.5 megabits per second connection for home use

To check if your internet connection is sufficient, use an internet speed test like www.speedtest.net to connect to a server in Virginia.

Internet Filtering/Firewalls

To successfully run your subscription, the following sites must be whitelisted in your firewall and/or internet filtering software:

  • *.teachtci.com
  • *.onstreammedia.com
  • *.s3.amazonaws.com
  • *.vimeo.com
  • *.texthelp.com
  • *.box.com

Desktops/Laptops

PCs

Macs

  • Intel® Pentium® 4 2.33GHz, Athlon 64 2800+ (or equivalent) for Windows
  • 4 GB RAM
  • Screen resolution of 1024 x 768 or higher, sound card, and speakers
  • Windows XP or Windows 7
  • Adobe Flash Player 12.0 or later
    (for Teacher Subscription only)
  • Web browser:
    • Chrome 30 or later
    • Firefox 20 or later
    • Internet Explorer 10*
    • *IE 9 does not fully support HTML 5, so it will not allow for advanced functions such as saving notebook drawing prompts.
    • *IE 11 will need add-on Adobe Shockwave Flash Object version 14.0.0 or later. Download it. Select your operating system and then "Flash Player 14 for Internet Explorer."
  • Intel Core™ Duo 1.33GHz or faster processor
    for Mac
  • 4 GB RAM
  • Screen resolution of 1024 x 768 or higher, sound card, and speakers
  • Mac OS X v 10.4
  • Adobe Flash Player 12.0 or later
    (for Teacher Subscription only)
  • Web browser:

Mobile Devices

If you do not see your device listed below, TCI does not support your device. Unlisted devices may work, but they have not been thoroughly tested.

  • Apple iPad or iPhone with iOS7 or later*
  • Android Tablets and Phones with 4 or later (Ice Cream Sandwich, Jelly Bean, or KitKat)
  • Google Chromebook
  • Kindle Fire**
  • Microsoft Surface Tablets with Windows 8**

*Teacher Subscriptions require Flash. Using a Flash app such as Puffin Browser or Photon browser application will allow you to access the Presentations.
**These devices do not fully support HTML 5, so they will not allow advanced functions such as saving notebook drawing prompts.

Need further support? Contact Us.


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